Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect personal information through forms on our website when you contact us for consultancy requests or book an appointment with us. The types of personal information we collect include:

  • Contact Information: Name, email address, phone number, and any additional information you provide when submitting a form for consultancy or scheduling an appointment.
  • Appointment Information: Details related to the appointment booking, including your preferred time, date, and type of service.

2. Links To Other Websites

Our website contains links that lead to other websites. If you click on these links IMPACT Consultancy is not held responsible for your data or privacy protection. Visiting external websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of any websites you are redirected to.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Consultancy Requests: To respond to your inquiries, provide consultancy services, and communicate with you regarding your requests.
  • Appointment Bookings: To process and manage appointment bookings, including confirming and scheduling appointments, sending reminders, and communicating any changes.
  • Customer Support: To provide ongoing support and assist you with any questions or issues related to our services.
  • Legal Obligations: To comply with applicable laws, regulations, or legal requests.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your personal information in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist with providing our services, such as email service providers or appointment booking systems.
  • Legal Obligations: If required by law, we may disclose your personal information to authorities or as part of legal proceedings.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy. If you no longer wish to receive communications from us or no longer require our services, you can request that we delete or anonymize your information.

6. Your Rights and Choices

Under PIPEDA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Request corrections to any inaccurate or incomplete personal information.
  • Delete: Request the deletion of your personal information, subject to certain legal requirements or exceptions.
  • Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, though this may limit our ability to provide certain services (e.g., booking appointments).

7. Security of Your Information

We take reasonable steps to protect the personal information we collect from loss, misuse, and unauthorized access or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to enhance your experience on our website, such as remembering preferences or analysing how you interact with our site. You can control cookies through your browser settings, but please note that disabling cookies may affect some functionalities of the website.

9. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:

IMPACT CONSULTANCY
Email: contact@impact-consultancy.ca
Phone: +1 (780) 201 2875